Security Shift Lead – Guest Experience & Safety

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a Security Supervisor for the Placerville, CA area. The role supports supervision of Security Officers, staffing, patrols, incident reporting, and guest interactions to protect guests and staff.

The ideal candidate brings supervisory and guest services experience, strong communication skills, and is at least 21 years old with a preference for law enforcement or gaming security background.

Qualifications

• Minimum 1 year of supervisor and guest services experience.
• 2 years of law enforcement or gaming security preferred.
• Excellent communication skills required.
• Must be at least 21 years of age.

Responsibilities

• Assist in supervising Security Officers on assigned shift.
• Maintain staffing levels by interviewing, training and scheduling staff.
• Patrol property to identify hazards and report findings.
• Back-up Security Officers and assume duties as needed.
• Prepare incident reports involving guests, employees or facility.
• Guard transfers of monies and chips on the casino floor.
• Facilitate information flow by attending departmental meetings.
• Ensure high levels of guest service and satisfaction.
• Perform other duties as assigned.

Skills

Supervisory Experience

Guest Service Focus

Effective Communication

Education

High School Diploma or GED

Associate Degree Preferred

Job description

Red Hawk Resort + Casino is seeking a Security Supervisor for the Placerville, CA area. The role supports supervision of Security Officers, staffing, patrols, incident reporting, and guest interactions to protect guests and staff.

The ideal candidate brings supervisory and guest services experience, strong communication skills, and is at least 21 years old with a preference for law enforcement or gaming security background.