Guest Experience Reservations Specialist

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Red Hawk Resort + Casino in Placerville is seeking a reservation agent to handle incoming calls and assist guests with room bookings, packages, and amenities. You will work in a call center environment, ensuring accurate information and high guest satisfaction.

Qualified candidates have strong phone etiquette, data-entry skills, and the ability to multitask in a fast-paced hotel setting near smoke-safe areas, with a high school diploma preferred.

Qualifications

• Experience in casino/hotel industry preferred.
• High school diploma or GED preferred.
• Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level.
• Must be able to work in areas containing second-hand smoke.
• Ability to perform duties with a sense of urgency.
• Must be able to walk, stand, and work on hand and knees for long periods of time.
• Physically mobile with ability to push, pull, carry and lift up to 10 lbs.
• Must be at least 18 years of age.

Responsibilities

• Assist guests in making room reservations. Cancellations and modifications are also handled by this position.
• Must be comfortable with phone work and data entry.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance to provide guest satisfaction.
• Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
• Book, cancel, or otherwise modify room reservations as per the requests of our customers.
• Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
• Performs all other duties as assigned.

Skills

Phone work

Data entry

Guest service

Communication

Education

High school diploma or GED

Job description

Red Hawk Resort + Casino in Placerville is seeking a reservation agent to handle incoming calls and assist guests with room bookings, packages, and amenities. You will work in a call center environment, ensuring accurate information and high guest satisfaction.

Qualified candidates have strong phone etiquette, data-entry skills, and the ability to multitask in a fast-paced hotel setting near smoke-safe areas, with a high school diploma preferred.