Shift Leader: Dynamic Fitness Club Operations

Flynn Group; Fredericksburg (VA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, seeks a Shift Lead to supervise fellow coworkers, monitor performance, and ensure safety and policy compliance. The role supports a high-energy Judgement Free Zone environment and drives sales goals while maintaining quality standards.

Responsibilities include scheduling, attendance, task delegation, training, handling customer issues, and maintaining club cleanliness. Candidates should have strong customer service, communication, and problem-solving skills;

Qualifications

• Customer service excellence and interpersonal skills.
• Active listening, empathy, and collaborative problem solving.
• Ability to identify issues, analyze information, and plan effective actions.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties based on role and skills.
• Supervising employees and providing guidance.
• Provide feedback to management and team members.
• Training new and current staff on tasks.
• Handling customer issues and conflicts.
• Adhering to policies and safety standards.
• Maintain security of member documents and sensitive information.
• Ensure club cleanliness and maintenance.
• Process retail transactions and drive sales in line with PCI policy.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness, part of Flynn Group, seeks a Shift Lead to supervise fellow coworkers, monitor performance, and ensure safety and policy compliance. The role supports a high-energy Judgement Free Zone environment and drives sales goals while maintaining quality standards.

Responsibilities include scheduling, attendance, task delegation, training, handling customer issues, and maintaining club cleanliness. Candidates should have strong customer service, communication, and problem-solving skills;