Shift Lead: Energize Teams, Own the Guest Experience

Taco Bell; Fort Stockton (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Taco Bell in Fort Stockton, TX is seeking a Shift Lead to drive the team through fast-paced service and high standards. You will coach staff, ensure safety and quality, resolve customer concerns, and partner with management on initiatives to grow the business.

Key duties include supervising MIC routines, managing labor and cash procedures, and supporting training while promoting Taco Bell's values and a positive guest experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Customer service

Communication

Cash handling

Job description

Taco Bell in Fort Stockton, TX is seeking a Shift Lead to drive the team through fast-paced service and high standards. You will coach staff, ensure safety and quality, resolve customer concerns, and partner with management on initiatives to grow the business.

Key duties include supervising MIC routines, managing labor and cash procedures, and supporting training while promoting Taco Bell's values and a positive guest experience.