Shift Lead: Elevate Guest Experience & Team

Del Taco; Glendora (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Del Taco is seeking a Shift Manager to support the General Manager in running daily operations and developing a high-performance team. You will lead shifts, supervise 1–7 crew members, and ensure top-quality guest service while controlling costs and maintaining safety and cleanliness standards.

You will train staff, communicate clearly, manage POS transactions, and uphold company policies. This role requires strong leadership, a proactive attitude, and open availability for all shifts.

Qualifications

• 1-2 years experience in Quick Service restaurant with guest service delivery.
• Demonstrated ability to be a leadership partner with management and staff.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Motivate and lead staff to achieve organizational goals.
• General knowledge of computers, POS systems, and various software.
• Cash handling skills desired.

Responsibilities

• Supervise and assist GM in training and directing the restaurant team.
• Manage shifts, ensuring adherence to company policies and procedures.
• Monitor quality, guest service, safety, cleanliness, and product preparation.
• Record and monitor shift activities; coach team as needed.
• Explain menu items to guests and handle orders via POS with accuracy.
• Maintain professional appearance and grooming standards.
• Support staffing decisions and participate in interviews as needed.
• Comply with federal, state, and local laws and company safety policies.

Skills

Guest service leadership

Team supervision

Multi-tasking

Communication

POS systems

Food safety awareness

Education

High school diploma or equivalent

Food Handlers certification

Tools

POS systems

Job description

Del Taco is seeking a Shift Manager to support the General Manager in running daily operations and developing a high-performance team. You will lead shifts, supervise 1–7 crew members, and ensure top-quality guest service while controlling costs and maintaining safety and cleanliness standards.

You will train staff, communicate clearly, manage POS transactions, and uphold company policies. This role requires strong leadership, a proactive attitude, and open availability for all shifts.