Shift Lead: Elevate Guest Experience & Team

BBQ Holdings, Inc.; Davenport (AL); On-site; USD 25,000 - 28,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Shift Leader to support the management team in running daily restaurant operations and staff during a shift, ensuring adherence to recipes, procedures, and guest satisfaction.

The role emphasizes supervising employees, maintaining cleanliness, delivering exceptional guest service, and meeting financial targets through effective cost and labor controls. A high school diploma and on-site availability are required; ServSafe certification is preferred.

Qualifications

• High School diploma or equivalent is required.
• NRA ServSafe certifications preferred.
• 2 years of restaurant or equivalent experience preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Keep the restaurant clean and well maintained.
• Guest resolution.
• Adhere to all Company standard operating procedures.
• Mentor staff and develop personnel to uphold service standards.
• Create exceptional Guest service.
• Achieve financial results through systems and standards.
• Develop cost and labor controls to manage expenses.
• Perform all duties as assigned.

Skills

Time management

Organizational skills

Effective communication

Guest service excellence

Leadership/mentoring

Adaptability

Training and development

Education

High School diploma or equivalent

Tools

POS systems

Computer operations

Job description

BBQ Holdings, Inc. is seeking a Shift Leader to support the management team in running daily restaurant operations and staff during a shift, ensuring adherence to recipes, procedures, and guest satisfaction.

The role emphasizes supervising employees, maintaining cleanliness, delivering exceptional guest service, and meeting financial targets through effective cost and labor controls. A high school diploma and on-site availability are required; ServSafe certification is preferred.