Shift Lead: Elevate Customer Experience & Team Growth

Namely; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Professional Growth Opportunities

Job summary

Namely in Boston, MA is seeking a Shift Lead to enhance client experiences in our shops. You will be responsible for delivering exceptional service, managing appointment schedules for Skin Therapists, and supervising on-duty staff. The ideal candidate is proactive, possesses exceptional problem-solving skills, and can confidently sell products. Flexibility in scheduling is essential, and opportunities for professional growth are provided. Join us in fostering an inclusive, diverse environment where everyone can thrive.

Qualifications

• Exceptional customer service and problem-solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative.
• Excellent verbal and written communication skills.
• Flexibility to work a non-traditional schedule.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments.
• Manage Skin Therapist appointments.
• Supervise on-shift staff and manage tasks.
• Contribute to the training of new team members.
• Assist in daily shop tasks and projects.

Skills

Exceptional customer service skills

Problem-solving skills

Confidence in selling products

Ability to manage multiple tasks

Excellent verbal and written communication

Flexibility to work non-traditional hours

Job description

Namely in Boston, MA is seeking a Shift Lead to enhance client experiences in our shops. You will be responsible for delivering exceptional service, managing appointment schedules for Skin Therapists, and supervising on-duty staff. The ideal candidate is proactive, possesses exceptional problem-solving skills, and can confidently sell products. Flexibility in scheduling is essential, and opportunities for professional growth are provided. Join us in fostering an inclusive, diverse environment where everyone can thrive.