Shift Lead: Customer Experience & Team Leadership

Heyday Skincare; Boston (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Employee discounts

Competitive Hourly Wage

Professional Growth Opportunities

Job summary

Heyday Skincare is seeking a Shift Lead in Boston, MA, who will play a vital role in creating a world-class client experience. Responsibilities include supervising staff, managing appointments, and ensuring efficient operations.

The ideal candidate has exceptional customer service skills, confidence in sales, and the ability to thrive in a fast-paced environment. Join us in fostering a diverse and inclusive workspace.

Qualifications

• Flexibility to work a non-traditional schedule, including weekends.
• Proactive approach with the ability to take initiative and execute tasks independently.

Responsibilities

• Provide top-notch client service and hospitality.
• Supervise on-shift staff, including deployment and troubleshooting.
• Manage Skin Therapist appointments within our booking system.

Skills

Exceptional customer service and problem-solving skills

Confidence in selling products and services

Excellent verbal and written communication skills

Ability to manage multiple tasks efficiently

Job description

Heyday Skincare is seeking a Shift Lead in Boston, MA, who will play a vital role in creating a world-class client experience. Responsibilities include supervising staff, managing appointments, and ensuring efficient operations.

The ideal candidate has exceptional customer service skills, confidence in sales, and the ability to thrive in a fast-paced environment. Join us in fostering a diverse and inclusive workspace.