Skincare Shift Lead — Lead Team, Elevate Client Experience

Heyday; Somerville (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage

Membership and product commission

Discounted facials

Friends & Family discount on services

35% product discount

Paid time off

Professional growth opportunities

Employee discounts

Job summary

Heyday is seeking a Shift Lead to be the cornerstone of our client experience in our shops. You will connect with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

As Heyday grows, you will train new Host team members, manage scheduling with the Shop Manager, supervise staff, and ensure smooth daily operations while delivering exceptional service.

Qualifications

• Exceptional customer service and problem-solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.

Skills

Customer service

Problem solving

Sales skills

Multi-tasking

Initiative

Communication

Flexible schedule

Tools

Booking system

Job description

Heyday is seeking a Shift Lead to be the cornerstone of our client experience in our shops. You will connect with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

As Heyday grows, you will train new Host team members, manage scheduling with the Shop Manager, supervise staff, and ensure smooth daily operations while delivering exceptional service.