Shift Lead - Elevate Client Experience & Team Performance

Heyday; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Paid time off

Professional Growth Opportunities

Employee discounts

Job summary

Heyday is seeking a Shift Lead to deliver a world-class client experience in our Boston shops. You will connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team to maintain smooth daily operations.

The ideal candidate brings outstanding customer service, confidence in selling, and the ability to multitask in a fast-paced setting. This role offers a non-traditional schedule, including weekends, with opportunities for growth within a growing skincare

Qualifications

• Exceptional customer service and problem-solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.

Skills

Customer service

Problem solving

Sales confidence

Task management

Initiative

Communication

Flexibility schedule

Job description

Heyday is seeking a Shift Lead to deliver a world-class client experience in our Boston shops. You will connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team to maintain smooth daily operations.

The ideal candidate brings outstanding customer service, confidence in selling, and the ability to multitask in a fast-paced setting. This role offers a non-traditional schedule, including weekends, with opportunities for growth within a growing skincare