Skincare Shop Shift Lead — Customer Experience Leader

Heyday Skincare; Somerville (MA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Competitive hourly wage

Membership and product commission

Discounted facials

Friends & Family discount on services

Product discount 35%

Paid time off

Professional growth opportunities

Job summary

Heyday in Somerville, MA is seeking a Shift Lead to deliver a world-class client experience in our skincare shops. You will engage clients, suggest product solutions, manage the booking/t schedule, and guide on-shift staff to deliver exceptional service.

The ideal candidate combines outstanding communication, the ability to multitask in a fast-paced environment, and a proactive approach to training and coaching.

Qualifications

• Exceptional customer service and problem-solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.

Skills

Customer service

Problem solving

Product selling

Multitasking

Communication

Flexibility

Job description

Heyday in Somerville, MA is seeking a Shift Lead to deliver a world-class client experience in our skincare shops. You will engage clients, suggest product solutions, manage the booking/t schedule, and guide on-shift staff to deliver exceptional service.

The ideal candidate combines outstanding communication, the ability to multitask in a fast-paced environment, and a proactive approach to training and coaching.