Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Ocala (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Ocala seeks a team member to support store operations and customer service. You will open and close the store in the absence of management, handle cash and pricing tasks, and help ensure a welcoming shopping experience for customers and patients.

You will also assist with inventory, displays, vendor deliveries, and basic bookkeeping while maintaining compliance with local laws and store policies to deliver a distinctive Walgreens experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control (preferred).
• Obtains and maintains valid PTCB certification or pharmacy license as required by state (preferred).

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness of floor and stock room.
• Complete product returns, order voids, customer refunds, cash drops, and provide change as requested.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Assist with vendor deliveries and backroom operations, including opening the backdoor for deliveries.
• Register all sales on assigned cash register, including handling scanning errors and price verifications.
• Review order exceptions and assist in reverse logistics and displays development.
• Maintain accurate inventory counts and on-hand quantities across departments and stockroom.
• Ensure pricing accuracy and proper signage; handle local regulatory pricing tasks.
• Assist with exterior and interior store upkeep, and basic bookkeeping tasks as requested.
• Assist with separation of food items and stock rotation; observe FIFO in stock handling.
• Knowledge of store systems and equipment; assist at Pharmacy out window as requested.
• Ensure compliance with state/local laws on regulated products; bag checks for team members.

Skills

Leadership

English fluency

Job description

Walgreens in Ocala seeks a team member to support store operations and customer service. You will open and close the store in the absence of management, handle cash and pricing tasks, and help ensure a welcoming shopping experience for customers and patients.

You will also assist with inventory, displays, vendor deliveries, and basic bookkeeping while maintaining compliance with local laws and store policies to deliver a distinctive Walgreens experience.