Shift Lead: Elevate Customer Experience | Flexible Shifts

Kilwins Orange Beach; Orange Beach (AL); On-site; USD 25,000 - 34,000; Full time

Job summary

Kilwins Orange Beach in Orange Beach, AL is seeking a Shift Lead to guide daily operations, mentor staff, and ensure a memorable customer experience. The role emphasizes leadership, service excellence, and a proactive approach to store performance.

The ideal candidate has at least 1 year in a supervisory capacity, with a passion for welcoming guests and maintaining Kilwins’ high standards for quality and presentation.

Qualifications

• At least 1 year of experience in a leadership or supervisory role.
• Experience in retail, food service, or a customer-facing environment preferred.
• Strong customer experience focus and welcoming atmosphere.

Responsibilities

• Lead and motivate team members to deliver exceptional service.
• Oversee daily store operations during your shift, including opening or closing tasks.
• Ensure product quality and presentation meet Kilwins standards.
• Assist with training and coaching to maintain a positive and efficient work environment.
• Handle customer inquiries and resolve issues professionally.
• Support inventory management and maintain a clean, organized workspace.

Skills

Leadership

Customer service

Communication

Job description

Kilwins Orange Beach in Orange Beach, AL is seeking a Shift Lead to guide daily operations, mentor staff, and ensure a memorable customer experience. The role emphasizes leadership, service excellence, and a proactive approach to store performance.

The ideal candidate has at least 1 year in a supervisory capacity, with a passion for welcoming guests and maintaining Kilwins’ high standards for quality and presentation.