Shift Lead

Kilwins Orange Beach; Orange Beach (AL); On-site; USD 25,000 - 34,000; Full time

Job summary

Kilwins Orange Beach in Orange Beach, AL is seeking a Shift Lead to guide daily operations, mentor staff, and ensure a memorable customer experience. The role emphasizes leadership, service excellence, and a proactive approach to store performance.

The ideal candidate has at least 1 year in a supervisory capacity, with a passion for welcoming guests and maintaining Kilwins’ high standards for quality and presentation.

Qualifications

• At least 1 year of experience in a leadership or supervisory role.
• Experience in retail, food service, or a customer-facing environment preferred.
• Strong customer experience focus and welcoming atmosphere.

Responsibilities

• Lead and motivate team members to deliver exceptional service.
• Oversee daily store operations during your shift, including opening or closing tasks.
• Ensure product quality and presentation meet Kilwins standards.
• Assist with training and coaching to maintain a positive and efficient work environment.
• Handle customer inquiries and resolve issues professionally.
• Support inventory management and maintain a clean, organized workspace.

Skills

Leadership

Customer service

Communication

Job description

Lead the Sweet Experience as a Shift Lead at Kilwins Ice Cream - Chocolate - Fudge!

Looking for a role that combines leadership, customer interaction, and a love for all things sweet? At Kilwins Ice Cream - Chocolate - Fudge in Orange Beach, AL, we’re searching for a dedicated Shift Lead to help us deliver the delightful experiences our customers know and love. Join a team where handcrafted ice cream, chocolates, and fudge are just the beginning of the magic we create every day.

What You’ll Do as a Shift Lead

As a Shift Lead, you’ll play a key role in ensuring our store runs smoothly and our customers leave with smiles on their faces. Your day-to-day responsibilities will include:

• Leading and motivating team members to deliver exceptional customer service.
• Overseeing daily operations during your shift, including opening or closing the store.
• Ensuring product quality and presentation meet Kilwins' high standards.
• Assisting with training and coaching team members to maintain a positive and efficient work environment.
• Handling customer inquiries and resolving any issues with professionalism and care.
• Supporting inventory management and maintaining a clean, organized workspace.

What We’re Looking For

To thrive in this role, you’ll need:

• At least 1 year of experience in a leadership or supervisory role, preferably in retail, food service, or a customer-facing environment.
• A passion for creating memorable customer experiences and fostering a welcoming atmosphere.
• Strong communication and organizational skills to keep the team on track and operations running smoothly.
• A proactive, problem-solving mindset and the ability to stay calm under pressure.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why You’ll Love Working with Us

At Kilwins, we’re more than just a sweet shop—we’re a community. Our team is built on values of warmth, friendliness, and a shared commitment to making every customer’s visit special. When you join us, you become part of a supportive environment where your contributions truly make a difference.

Ready to Join the Fun?

If you’re ready to take the next step in your career and lead a team in a place where smiles, laughter, and delicious treats are all in a day’s work, we’d love to hear from you! Apply today and help us continue creating sweet moments for our customers at Kilwins Ice Cream - Chocolate - Fudge in Orange Beach, AL.