Dynamic Guest Experience Lead

CM Ventures; Destin (FL); On-site; USD 19,286,000 - 30,307,000; Full time

Benefits offered by this job

Employee discounts

Leadership growth opportunities

Mentorship into higher store roles

Job summary

Kilwins is seeking a high-energy shift leader to drive on-floor execution, guest experience, and store standards. You will serve as a visible lead, guiding peers and ensuring operations stay smooth during busy periods.

Responsibilities include managing shift pace, coaching team members on customer interactions and sales behavior, and maintaining merchandising and cleanliness standards. Prior leadership experience in retail or hospitality is valued.

Qualifications

• Proven ability to lead a team in a fast-paced retail setting.
• Strong guest service and communication skills.
• Ability to coach peers on customer interactions and sales behaviors.

Responsibilities

• Lead shift pace, task flow, and team urgency.
• Ensure product presentation, stock levels, and cleanliness standards.
• Maintain register accuracy and daily shift organization.

Skills

Leadership

Team leadership

Guest service

Retail experience

Communication

Job description

Kilwins is seeking a high-energy shift leader to drive on-floor execution, guest experience, and store standards. You will serve as a visible lead, guiding peers and ensuring operations stay smooth during busy periods.

Responsibilities include managing shift pace, coaching team members on customer interactions and sales behavior, and maintaining merchandising and cleanliness standards. Prior leadership experience in retail or hospitality is valued.