Guest Experience Shift Leader (Kilwins Premium Chocolates, Ice Cream and Confections)

CM Ventures; Hoover (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Leadership growth opportunities

Employee discounts

Mentorship into higher store roles

Daily visible impact in a fast-moving,

role

Job summary

Kilwins is seeking a high-energy shift leader to drive guest experience, store standards, and team accountability on the sales floor. This leadership role goes beyond a cashier position and focuses on ownership, organization, and upbeat momentum during busy shifts.

You will be a visible shift leader, ensuring Kilwins standards are upheld for guests and employees each day, while coaching peers and maintaining visual appeal and smooth operations.

Qualifications

• Leadership experience is helpful, but ownership and frontline leadership in busy environments are encouraged.
• Experience in retail, hospitality, or fast-paced customer service is welcomed.
• Punctual, dependable, and guest-friendly mindset.

Responsibilities

• Exceptional guest greetings, engagement, and service recovery.
• Manage shift pace, task flow, and team urgency.
• Oversee product presentation, stock levels, and cleanliness standards.
• Coach peers on customer interaction and sales behaviors.
• Lead opening and closing routines.
• Ensure register accuracy and daily shift organization.
• Maintain merchandising upkeep and visual appeal.
• Provide quick problem-solving during rush periods.
• Support chocolates, ice cream, fudge, caramel apples, and gift sales.

Skills

Leadership

Guest service

Communication

Time management

Organizational skills

Calm under pressure

Initiative

Job description

Do you naturally step in, take ownership, keep people moving, and notice the details others miss?

Kilwins is looking for a high-energy, dependable, hands-on team leader to help drive shift execution, guest experience, team accountability, and store standards inside one of the most exciting specialty retail environments in the area.

This is not simply a cashier role with keys.

This is a leadership position for someone who enjoys staying in motion, helping, being organized, and upbeat.

You will serve as one of the visible shift leaders on the floor, helping to ensure Kilwins standards are upheld by both guests and employees every day.

What This Role Owns

• exceptional guest greetings, engagement, and service recovery
• shift pace, task flow, and team urgency
• product presentation, stock levels, and cleanliness standards
• coaching peers on customer interaction and sales behaviors
• opening and closing routines
• register accuracy and daily shift organization
• merchandising upkeep and visual appeal
• quick problem-solving during rush periods
• support for chocolates, ice cream, fudge, caramel apples, and gift sales

The Type of Shift Leader Who Thrives Here

• dependable and consistently on time
• naturally energetic and quick on their feet
• confident speaking up and directing peers
• guest-friendly and service-minded
• organized and highly aware of details
• calm under pressure
• motivated by high standards
• someone who takes initiative without waiting to be asked

Leadership experience is helpful, but candidates who naturally take ownership, lead by example, and thrive in busy customer-facing environments are strongly encouraged to apply.

Backgrounds in retail, hospitality, food service, customer service, or other fast-paced team environments are welcomed.

Why This Position Matters

A Kilwins shift feels different when the right lead is on duty.

The store stays cleaner.

The team moves faster.

Guests feel welcomed.

Sales opportunities are not missed.

Standards stay high.

This role helps create that difference.

You are helping set the tone of the day.

What We Offer

• Competitive hourly pay
• Leadership growth opportunities
• Employee discounts
• Mentorship into higher store leadership roles
• A fast-moving role with daily visible impact

We’d Especially Love to Meet Someone Who:notices what needs to be done before being told,enjoys helping others stay on task, loves organized environments, works well with people, and takes pride in a beautifully run shift.