Shift Lead: Elevate Customer Experience & Craft

10 Peet's Coffee Inc.; Irvine (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid vacation

Free coffee/tea and discounts

401k with matching

Employee Assistance program

Flexible part-time schedule

Job summary

Peet’s Coffee in Irvine, CA is seeking a Shift Lead to manage daily operations, lead shifts with focus and clarity, and deliver top-notch service in a fast-paced coffee bar.

You will open/close routines, handle cash, supervise team members, maintain cleanliness, and uphold product quality while exemplifying professionalism and reliability.

This role offers competitive pay, benefits, and growth opportunities with our supportive team.

Qualifications

• 1 year experience in a leadership role and/or directing others.
• 1 year experience with POS/cash handling in related industry.
• Schedule availability of at least three days a week to meet business needs.
• Must be legally eligible to work in the country where job is located.
• Must be 18 years or older and compliant with Peet's Employment of Minors policies.
• Must be able to perform physical tasks during the work shift.

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service - all while maintaining a clean and welcoming coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.

Skills

Leadership experience

Customer service

Team collaboration

Problem-solving

Flexibility

Tools

POS/Cash handling

Job description

Peet’s Coffee in Irvine, CA is seeking a Shift Lead to manage daily operations, lead shifts with focus and clarity, and deliver top-notch service in a fast-paced coffee bar.

You will open/close routines, handle cash, supervise team members, maintain cleanliness, and uphold product quality while exemplifying professionalism and reliability.

This role offers competitive pay, benefits, and growth opportunities with our supportive team.