Cannabis Retail Associate — Elevate Customer Experience

Story Companies; Silver Spring (MD); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

EAP

Referral Program

Job summary

Story Cannabis in Maryland is seeking a Retail Associate to be the face of our store, welcoming customers and guiding product selections with deep product knowledge and a passion for helping guests find what fits their needs.

This role blends customer service, education, and operational precision to deliver a seamless shopping experience. You will handle transactions, stock and inventory, and work with a team to meet sales and compliance goals.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Education

High School Diploma or GED

Job description

Story Cannabis in Maryland is seeking a Retail Associate to be the face of our store, welcoming customers and guiding product selections with deep product knowledge and a passion for helping guests find what fits their needs.

This role blends customer service, education, and operational precision to deliver a seamless shopping experience. You will handle transactions, stock and inventory, and work with a team to meet sales and compliance goals.