Shift Lead: Drive Team Performance & Guest Experience

Wingstop - Sizzling Platter; Sparks (NV); On-site; USD 22,000 - 28,000; Full time

Job summary

Wingstop Shift Lead role at Sizzling Platter LLC in Sparks, NV is a hands-on leadership position supporting daily restaurant operations and guiding team members to deliver exceptional guest experiences.

You will coach staff, ensure food quality and safety, manage cash procedures, and adapt to fast-paced shifts, including evenings and weekends. Prior leadership experience is preferred.

Qualifications

• Previous restaurant or leadership experience preferred.
• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable and team-oriented.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak business periods.
• Support training and onboarding of new team members.
• Maintain a safe and organized work environment.
• Step into Crew Member responsibilities as needed.

Skills

Leadership

Communication

Problem-solving

Team orientation

Job description

Wingstop Shift Lead role at Sizzling Platter LLC in Sparks, NV is a hands-on leadership position supporting daily restaurant operations and guiding team members to deliver exceptional guest experiences.

You will coach staff, ensure food quality and safety, manage cash procedures, and adapt to fast-paced shifts, including evenings and weekends. Prior leadership experience is preferred.