Shift Lead: Drive Store Ops & Customer Delight

Walgreens; Golden Valley (MN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store associate capable of opening and closing the store when management is not present, ensuring all systems start up and cash handling is executed accurately. You will handle returns, refunds, and price changes while keeping shelves stocked and displays updated.

You will engage customers, resolve questions, and model Walgreens service excellence. The role involves collaboration with the team on inventory, vendor deliveries, and maintenance tasks to support daily

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring floor and stock room are ready for business.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and patients, greet and assist with products and services, resolve issues, and ensure a positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Hold store keys to open/close without management and assist with vendor deliveries via backdoor.
• Register all sales, review exceptions, and assist with price changes and signage.

Skills

Leadership

Retail experience

English fluency

Tools

Store systems

Job description

Walgreens is seeking a store associate capable of opening and closing the store when management is not present, ensuring all systems start up and cash handling is executed accurately. You will handle returns, refunds, and price changes while keeping shelves stocked and displays updated.

You will engage customers, resolve questions, and model Walgreens service excellence. The role involves collaboration with the team on inventory, vendor deliveries, and maintenance tasks to support daily