Shift Lead - Drive Service & Team Momentum

Jersey-Mike; Houston (TX); On-site; USD 12,000 - 19,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid time off

Job summary

Jersey Mike’s in Houston, TX seeks a Shift Lead to guide daily restaurant operations and support crew during shifts. You will deliver authentic guest service, ensure food quality, and help maintain brand standards in a fast-paced environment.

The role emphasizes leadership, coaching, and teamwork while handling opening/closing tasks and cash processes. Flexible availability including evenings and weekends is valued.

Qualifications

• Experience leading teams in a fast-paced food-service environment.
• Strong communication and coaching abilities.
• Proactive problem-solving and guest-service focus.

Responsibilities

• Lead and support crew during shifts to ensure smooth operations.
• Provide real-time feedback and coaching to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure product quality, accuracy, and presentation meet company standards.
• Monitor and enforce food-safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.

Skills

Leadership

Communication

Problem-solving

Team orientation

Flexibility

Job description

Jersey Mike’s in Houston, TX seeks a Shift Lead to guide daily restaurant operations and support crew during shifts. You will deliver authentic guest service, ensure food quality, and help maintain brand standards in a fast-paced environment.

The role emphasizes leadership, coaching, and teamwork while handling opening/closing tasks and cash processes. Flexible availability including evenings and weekends is valued.