Shift Lead: Drive Sales, Training & Customer Experience

Miniso; Jacksonville (FL); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

MINISO USA is seeking a Shift Leader in Florida to assist the Store Manager with daily store operations, training of associates, and delivering exceptional customer service. The role focuses on achieving KPIs, maintaining store standards, cash handling, merchandising, and active participation in promotions to boost sales and loyalty.

The Shift Leader will promote the store's membership program and foster a positive, energetic environment for both staff and customers, ensuring a memorable

Qualifications

• Strong leadership and interpersonal skills for a fast-paced retail environment.
• Experience training and developing sales associates on product knowledge and customer engagement.
• Basic familiarity with retail operations and POS systems.

Responsabilités

• Lead by example to drive sales and meet KPI goals.
• Assist Store Manager in training sales associates on product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store; ensure safety and operational compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adherence to company policies.
• Maintain a professional attitude aligned with MINISO USA's customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and sales events.

Connaissances

Leadership

Customer service

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Travel flexibility

Formation

High school diploma or equivalent

Associate degree preferred

Outils

POS systems

Description du poste

MINISO USA is seeking a Shift Leader in Florida to assist the Store Manager with daily store operations, training of associates, and delivering exceptional customer service. The role focuses on achieving KPIs, maintaining store standards, cash handling, merchandising, and active participation in promotions to boost sales and loyalty.

The Shift Leader will promote the store's membership program and foster a positive, energetic environment for both staff and customers, ensuring a memorable