Shift Lead: Drive-In Operations & People Coach

Sonic Drive-In; Mount Pleasant (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Sonic Drive-In in Mount Pleasant, AL is seeking an Assistant Manager to help lead daily operations and staff during shifts.

You will train, coach, and supervise crew, ensure guest satisfaction, manage inventories and labor, and uphold company policies and safety standards. This role requires hands-on leadership, effective communication, and the ability to handle issues promptly in a fast-paced restaurant.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns.
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties during shift to meet operational standards.
• Perform regular cleaning and sanitation duties as per standards.
• Regular attendance.

Skills

Leadership

Time management

Communication

Problem-solving

Multi-tasking

Decision-making

Conflict resolution

Staff training

Job description

Sonic Drive-In in Mount Pleasant, AL is seeking an Assistant Manager to help lead daily operations and staff during shifts.

You will train, coach, and supervise crew, ensure guest satisfaction, manage inventories and labor, and uphold company policies and safety standards. This role requires hands-on leadership, effective communication, and the ability to handle issues promptly in a fast-paced restaurant.