Shift Leader - Drive-Thru & Guest Experience

soar-restaurants-sonic; Oneonta (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sonic Drive-In in Oneonta, Alabama is seeking an Assistant Manager to help lead the drive-in’s operations and staff during shifts. You will train, coach, and direct team members to deliver fast, friendly service and a great guest experience.

You will manage staffing, handle guest and employee issues, perform opening/closing duties, and ensure compliance with company policies and local laws while maintaining safety and quality standards.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor laws.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly elevate guest issues/concerns during shift.
• Handle and properly elevate employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties.
• Regular attendance.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Time-management

Conflict-resolution

Teamwork

Job description

Sonic Drive-In in Oneonta, Alabama is seeking an Assistant Manager to help lead the drive-in’s operations and staff during shifts. You will train, coach, and direct team members to deliver fast, friendly service and a great guest experience.

You will manage staffing, handle guest and employee issues, perform opening/closing duties, and ensure compliance with company policies and local laws while maintaining safety and quality standards.