Shift Lead: Drive Customer Experience & Smooth Operations

Whistle Express Car Wash; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Whistle Express Car Wash is seeking a proactive Shift Lead to help ensure each shift runs smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead when management is not on-site to ensure staff and customers are assisted.

The role emphasizes safety, quality, and teamwork: opening and closing procedures, supervising peers, guiding tasks, and maintaining the Sparkle Assurance

Qualifications

• Excellent customer service and communication skills.
• Ability to lead a shift in absence of managers.
• Strong attention to detail and commitment to quality.
• Willingness to promote memberships and offerings to customers.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Explain wash options and memberships to customers clearly and courteously.
• Direct vehicles safely into the wash tunnel and prep vehicles for washing.
• Monitor equipment and report malfunctions or issues promptly.
• Lead the shift and delegate tasks when the Site Leader is unavailable.
• Uphold Sparkle Assurance quality standards and identify missed spots or streaks.
• Open and close procedures and supervise staff during shifts.

Skills

Customer service

Team leadership

Operations oversight

Safety compliance

Communication

Job description

Whistle Express Car Wash is seeking a proactive Shift Lead to help ensure each shift runs smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead when management is not on-site to ensure staff and customers are assisted.

The role emphasizes safety, quality, and teamwork: opening and closing procedures, supervising peers, guiding tasks, and maintaining the Sparkle Assurance