Shift Lead: Customer Experience & Team Leadership

Whistle Express Car Wash; Fort Worth (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to help ensure smooth operations across each shift, support the team, and deliver a great customer experience. You will greet customers, guide daily tasks, and step in when management isn’t on-site to keep staff and customers supported.

You’ll direct vehicles safely, uphold quality standards, train peers, and manage opening/closing procedures. The role emphasizes safety, attention to detail, and proactive problem solving to maintain efficient

Qualifications

• Experience leading a team on-shift is preferred.
• Ability to engage customers and promote services.
• Strong focus on safety and quality standards.

Responsibilities

• Greet customers and provide a positive experience.
• Assist with daily operations and service offerings.
• Lead the team during shifts in the absence of management.
• Monitor wash quality and cleanliness to meet standards.

Skills

Customer engagement

Team leadership

Operations support

Safety adherence

Opening/closing

Job description

Whistle Express Car Wash is seeking a Shift Lead to help ensure smooth operations across each shift, support the team, and deliver a great customer experience. You will greet customers, guide daily tasks, and step in when management isn’t on-site to keep staff and customers supported.

You’ll direct vehicles safely, uphold quality standards, train peers, and manage opening/closing procedures. The role emphasizes safety, attention to detail, and proactive problem solving to maintain efficient