Shift Lead: Drive a Fast-Paced Team with Flexible Hours

Taco Bell; Norwell (MA); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Medical benefits

401k retirement plan

Paid time off

Scholarship programs

Discounts

Job summary

Taco Bell in Norwell, MA is seeking a Shift Lead to guide a fast-paced team, drive guest satisfaction, and uphold brand standards. You will coach teammates, resolve guest concerns, and partner with the management team on daily operations.

The role offers a competitive hourly pay range ($13.00–$23.00) with incentives, meals, flexible schedules, and benefits. Previous restaurant experience and strong communication are valued as you lead through busy shifts.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.

Responsibilities

• Ensure customer satisfaction by executing the MIC (Manager in Charge) Success Routine.
• Oversee Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Communication skills

Leadership

Organizational skills

Customer service

Job description

Taco Bell in Norwell, MA is seeking a Shift Lead to guide a fast-paced team, drive guest satisfaction, and uphold brand standards. You will coach teammates, resolve guest concerns, and partner with the management team on daily operations.

The role offers a competitive hourly pay range ($13.00–$23.00) with incentives, meals, flexible schedules, and benefits. Previous restaurant experience and strong communication are valued as you lead through busy shifts.