Shift Lead: Customer Service & Team Leadership

Vitality Bowls; Rocky River (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Job summary

Vitality Bowls is seeking a hands-on shift supervisor/manager to lead the team and uphold our high standards for food quality and customer experience. You will manage shifts, oversee daily operations, and ensure efficient service during peak hours.

Responsibilities include training staff, handling POS transactions, and maintaining safety and cleanliness across dining and kitchen areas. A positive attitude and strong teamwork are essential.

Qualifications

• Leading a team and delegating tasks.
• Delivering excellent customer service and handling complaints.
• Maintaining health, safety, and sanitary standards.
• Interacting with delivery and inventory processes.

Responsibilities

• Lead the team, manage shifts and delegate tasks.
• Provide exemplary customer service and uphold brand standards.
• Accept deliveries and communicate with management about inventory.
• Assist with interviews, evaluations, and training of staff.
• Maintain cleanliness of front lobby and dining area.

Skills

Leadership

Customer service

Cash handling

Team training

Communication

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Vitality Bowls is seeking a hands-on shift supervisor/manager to lead the team and uphold our high standards for food quality and customer experience. You will manage shifts, oversee daily operations, and ensure efficient service during peak hours.

Responsibilities include training staff, handling POS transactions, and maintaining safety and cleanliness across dining and kitchen areas. A positive attitude and strong teamwork are essential.