Shift Lead: Team Leader & Service Excellence

Vitality Bowls; San Jose (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Vitality Bowls in San Jose, CA is seeking a dedicated manager to lead daily operations, supervise shifts, ensure timely food service and accuracy, and provide outstanding customer care. You will train staff, manage inventory and schedules, uphold sanitation standards, and help drive efficiency and a positive team culture.

This role requires leadership, reliability, and a passion for healthy foods. Experience with POS systems, cash handling, and strong communication is essential.

Qualifications

• Leadership abilities and ability to motivate a team
• Excellent customer service and communication with guests
• Knowledge of sanitation and food safety practices
• Experience handling cash and using a POS system

Responsibilities

• Lead the team, ensuring food is prepared accurately and delivered to customers on time
• Manage shifts and delegate tasks effectively
• Provide exemplary knowledge of the job and outstanding customer service
• Deal with upset customers politely and resolve food-related issues
• Accept deliveries and verify contents; issue refunds if needed
• Communicate with managers about inventory status and stock levels
• Maintain daily petty cash and cash handling procedures
• Restock the register and ensure correct change
• Oversee staff performance, training, and interviews
• Maintain cleanliness of front lobby and kitchen, ensuring sanitation standards
• Assist with phone orders and guest checkouts
• Ensure adherence to health, safety, and safety requirements

Skills

Team leadership

Customer service

Food preparation

Inventory management

Cash handling

Communication

Interpersonal skills

Sanitation knowledge

Training

Tools

POS system

Job description

Vitality Bowls in San Jose, CA is seeking a dedicated manager to lead daily operations, supervise shifts, ensure timely food service and accuracy, and provide outstanding customer care. You will train staff, manage inventory and schedules, uphold sanitation standards, and help drive efficiency and a positive team culture.

This role requires leadership, reliability, and a passion for healthy foods. Experience with POS systems, cash handling, and strong communication is essential.