Shift Lead: Customer Service & Store Ops

Walgreens; Northampton (MA); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Northampton, MA is seeking a customer-focused team member to greet customers, assist with products and services, and resolve issues to ensure a positive experience. You will support store operations, including opening/closing, pricing, stock rotation, and displays, while maintaining compliance and accurate cash handling.

The role may involve assisting at the pharmacy window as needed and coaching other team members.

Qualifications

• One year of leadership, supervisory, or retail key holder experience required.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products to ensure a positive experience.
• Open and close store, hold keys, and support management as needed.
• Process sales at the register and handle price checks, voids, and returns.
• Assist with inventory, displays, pricing, and backroom organization.
• Ensure compliance with company policies and local regulations.
• Support pharmacy out window as requested.
• Coach team members and communicate tasks in manager's absence.

Skills

Leadership experience

Customer service

Cash handling

Job description

Walgreens in Northampton, MA is seeking a customer-focused team member to greet customers, assist with products and services, and resolve issues to ensure a positive experience. You will support store operations, including opening/closing, pricing, stock rotation, and displays, while maintaining compliance and accurate cash handling.

The role may involve assisting at the pharmacy window as needed and coaching other team members.