Shift Lead: Customer Service & Store Execution

CVS Health; Madison (MS); On-site; USD 22,000 - 32,000; Full time

Job summary

CVS Health in Madison, Mississippi is seeking a Shift Supervisor to support the CVS Store Management team by driving store execution and customer loyalty through exceptional service and teamwork.

In this on-site, full-time role, you will lead staff in the absence of a manager, oversee opening and closing procedures, and ensure smooth operations while maintaining a focus on accuracy and safety. The position offers a comprehensive benefits package and competitive pay.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Supervise store crews and coordinate activities.
• Communicate information between store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and greet customers.
• Maintain customer/patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays and inventory of weekly, promotional, and seasonal merchandise.
• Reset departments following planograms (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma

Job description

CVS Health in Madison, Mississippi is seeking a Shift Supervisor to support the CVS Store Management team by driving store execution and customer loyalty through exceptional service and teamwork.

In this on-site, full-time role, you will lead staff in the absence of a manager, oversee opening and closing procedures, and ensure smooth operations while maintaining a focus on accuracy and safety. The position offers a comprehensive benefits package and competitive pay.