Shift Lead - Customer Experience & Operations Leader

Whistle Express Car Wash; Kent (OH); On-site; USD 14,602 - 20,664; Full time

Job summary

Whistle Express Car Wash in Ohio is seeking a Shift Lead to keep each shift running smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, and uphold site standards.

As a key holder, you’ll open and close the site, guide team members, handle unexpected challenges, and ensure consistent wash quality. Strong communication, safety awareness, and a proactive attitude are essential to succeed in this role.

Qualifications

• Customer service experience and a friendly demeanor.
• Ability to guide a team and ensure smooth shift operations.
• Familiarity with safety protocols and quality standards.

Responsibilities

• Greet customers and explain services and memberships.
• Direct vehicles through wash and prepare cars for service.
• Lead shifts and delegate tasks when leaders are absent.
• Inspect vehicles for quality and report issues.
• Uphold safety protocols and resolve operational issues.

Skills

Customer engagement

Operations support

Team leadership

Safety procedures

Job description

Whistle Express Car Wash in Ohio is seeking a Shift Lead to keep each shift running smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, and uphold site standards.

As a key holder, you’ll open and close the site, guide team members, handle unexpected challenges, and ensure consistent wash quality. Strong communication, safety awareness, and a proactive attitude are essential to succeed in this role.