Shift Lead - Car Wash Customer Experience & Ops

Whistle Express Car Wash; Medina (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Whistle Express Car Wash in Medina is seeking a Shift Lead to ensure smooth shifts, engage with customers, and support daily operations. You will lead the team in the absence of site leadership, greet customers, and promote services while upholding safety and quality standards.

The role requires physical activity, comfort with outdoor environments, and a focus on teamwork and process improvement to deliver an outstanding customer experience.

Qualifications

• Prior leadership or team experience preferred.
• Able to work outdoors and stay physically active.
• Customer-service oriented and communicative.
• Comfortable working at a fast pace with shift-based responsibilities.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer questions about services, wash options, and memberships clearly.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Direct vehicles safely into the wash tunnel and prepare them for washing.
• Monitor equipment during operations and report malfunctions.
• Follow safety protocols to protect customers, team members, and equipment.
• Serve as a key holder; perform opening and closing procedures.
• Lead the team during shifts and delegate tasks to ensure smooth operations.
• Provide guidance and feedback to maintain wash quality and efficiency.
• Inspect vehicles before and after wash to meet quality standards.

Skills

Customer engagement

Team leadership

Safety compliance

Quality checks

Job description

Whistle Express Car Wash in Medina is seeking a Shift Lead to ensure smooth shifts, engage with customers, and support daily operations. You will lead the team in the absence of site leadership, greet customers, and promote services while upholding safety and quality standards.

The role requires physical activity, comfort with outdoor environments, and a focus on teamwork and process improvement to deliver an outstanding customer experience.