Shift Lead: Customer Experience & Store Ops Leader

Walgreens; Parkville (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Parkville, MO, is seeking a frontline supervisor-style team member to support store operations and customer service. You will open and close the store when management is unavailable, handle cash and refunds, and help ensure the sales floor and stockroom are ready for the business day.

You will greet customers, assist with products, resolve questions, and model Walgreens service traits to deliver a delightful customer experience while supporting inventory, pricing, and display

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to registers as requested.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers, greet and assist with products and services to resolve issues and ensure a positive experience.
• Maintain inventory counts and assist with pricing and displays according to policy.
• Assist with vendor deliveries, backroom organization, and basic store maintenance as requested.

Skills

Leadership experience

Customer service

Communication

Job description

Walgreens in Parkville, MO, is seeking a frontline supervisor-style team member to support store operations and customer service. You will open and close the store when management is unavailable, handle cash and refunds, and help ensure the sales floor and stockroom are ready for the business day.

You will greet customers, assist with products, resolve questions, and model Walgreens service traits to deliver a delightful customer experience while supporting inventory, pricing, and display