Shift Lead – Retail Customer Experience

Walgreens; Overland (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a customer-focused team member in Missouri to manage opening and closing procedures, handle cash and returns, and aid in maintaining a welcoming store environment. You will assist customers, resolve issues, and support stock and vendor processes during shifts.

Candidates should have at least one year of leadership or supervisory experience, fluent English, and a willingness to learn store systems. Pharmacy certification is preferred where required by state law.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Maintains store keys to open/close when management is absent.
• Support warehouse/vendor ordering and backdoor deliveries as needed.
• Register duties including price checks, scans, and handling voids.

Skills

Leadership

Customer service

English proficiency

Store operations

Education

PTCB certification or pharmacy license

Tools

Inventory management

Job description

Walgreens is seeking a customer-focused team member in Missouri to manage opening and closing procedures, handle cash and returns, and aid in maintaining a welcoming store environment. You will assist customers, resolve issues, and support stock and vendor processes during shifts.

Candidates should have at least one year of leadership or supervisory experience, fluent English, and a willingness to learn store systems. Pharmacy certification is preferred where required by state law.