Shift Lead: Customer Experience & Store Ops

Walgreens; Town of Stony Point (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Town of Stony Point, NY, is seeking a store associate with leadership ability to open/close the store in absence of management and handle daily operations, customer service, and cash handling.

The role emphasizes engaging customers, maintaining inventory, pricing accuracy, and supporting management in training and supervision. Must be fluent in English and possess prior leadership or key holder experience; PTCB certification preferred where required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Prepares and maintains store inventory, pricing, and displays.
• Assists with backroom, warehouse, and vendor deliveries as needed.

Skills

Leadership experience

Retail key holder

Customer service

Team coaching

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Town of Stony Point, NY, is seeking a store associate with leadership ability to open/close the store in absence of management and handle daily operations, customer service, and cash handling.

The role emphasizes engaging customers, maintaining inventory, pricing accuracy, and supporting management in training and supervision. Must be fluent in English and possess prior leadership or key holder experience; PTCB certification preferred where required.