Shift Lead: Customer Experience & Store Ops

Walgreens; Town of Queensbury (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York State seeks a capable team member to support opening/closing, cash handling, and customer service. You will manage back‑office tasks, assist with inventory and pricing, and reinforce regulatory compliance while delivering a Walgreens‑level guest experience.

The role emphasizes leadership, English fluency, and the potential for pharmacy certification as required by state law, with responsibilities spanning operations and customer care.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, handling cash and ensuring readiness for business.
• Handles returns, refunds, cash drops, and price verifications with accuracy.
• Engages customers to deliver a distinctive Walgreens experience and supports store operations.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification / Pharmacy license

Job description

Walgreens in New York State seeks a capable team member to support opening/closing, cash handling, and customer service. You will manage back‑office tasks, assist with inventory and pricing, and reinforce regulatory compliance while delivering a Walgreens‑level guest experience.

The role emphasizes leadership, English fluency, and the potential for pharmacy certification as required by state law, with responsibilities spanning operations and customer care.