Shift Lead: Customer Experience & Store Ops

Walgreens; Norwalk (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a retail team member in Norwalk, CT who will open and close the store in the absence of management, perform cash handling, and ensure store readiness. You will assist customers, process returns and sales, and deliver a welcoming shopping experience.

Responsibilities include operating the cash register, supporting inventory, and upholding store standards. This role emphasizes service excellence, teamwork, and compliance with store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them and assists with products and services, resolving issues to ensure a positive experience.
• Acts as liaison between management and team, communicating assigned tasks when store management is not present.

Skills

Customer service

Leadership

English fluency

Retail experience

Tools

POS system

Cash register

Job description

Walgreens is seeking a retail team member in Norwalk, CT who will open and close the store in the absence of management, perform cash handling, and ensure store readiness. You will assist customers, process returns and sales, and deliver a welcoming shopping experience.

Responsibilities include operating the cash register, supporting inventory, and upholding store standards. This role emphasizes service excellence, teamwork, and compliance with store policies.