Shift Lead - Customer Experience & Store Ops

Walgreens Co.; North Fort Myers (FL); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. in North Fort Myers, FL seeks a store key holder who can open and close the store in the absence of management, handle cash and back‑end tasks, and prepare the floor and stock room for a busy day.

You will greet customers, assist with product questions, process returns and refunds, and support teammates by coaching on service standards while ensuring compliance with company policies. Requires 1 year of leadership or supervisory experience and fluency in English.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Coaches team members on customer service best practices and Walgreens service traits.

Skills

Leadership

English fluency

Job description

Walgreens Co. in North Fort Myers, FL seeks a store key holder who can open and close the store in the absence of management, handle cash and back‑end tasks, and prepare the floor and stock room for a busy day.

You will greet customers, assist with product questions, process returns and refunds, and support teammates by coaching on service standards while ensuring compliance with company policies. Requires 1 year of leadership or supervisory experience and fluency in English.