Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Marco Island (FL); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. on Marco Island, FL is seeking a part-time Key Holder to support store operations in the absence of management. You will open/close the store, handle cash, assist with vendor deliveries, and help ensure a welcoming shopping experience for customers.

The role involves merchandising, pricing, inventory accuracy, and basic back-office tasks to keep the store running smoothly. The ideal candidate will have at least 1 year in leadership or key holder roles and be fluent in English, with

Qualifications

• Minimum 1 year of leadership or key holder experience.
• Fluent in reading, writing, and speaking English.
• Ability to handle cash and basic store operations.

Responsibilities

• Open and close the store in the absence of management, manage cash handling, and ensure readiness of sales floor and stock room.
• Process returns, voids, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues to ensure a positive experience.
• Maintain and communicate customer service best practices with team members to uphold Walgreens service standards.
• Hold store keys for opening/closing when management is unavailable; assist with vendor deliveries and backdoor access.
• Register sales accurately, track scanning errors, price verifications, and voids; review order exceptions with management.
• Assist with merchandising, displays, price changes, and planograms; manage inventory accuracy across departments.
• Support housekeeping, appearance, and safety; ensure compliance with policies and local regulations.
• Assist pharmacy out window as requested and participate in back-office bookkeeping tasks.
• Communicate store tasks to team members in management's absence and report issues to management.

Skills

Leadership

English proficiency

Education

High School diploma or equivalent

Job description

Walgreens Co. on Marco Island, FL is seeking a part-time Key Holder to support store operations in the absence of management. You will open/close the store, handle cash, assist with vendor deliveries, and help ensure a welcoming shopping experience for customers.

The role involves merchandising, pricing, inventory accuracy, and basic back-office tasks to keep the store running smoothly. The ideal candidate will have at least 1 year in leadership or key holder roles and be fluent in English, with