Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Newport News, VA is seeking a Store Associate to operate the store when management is not present.

You will open/close the store, manage cash, and ensure the floor and stock room are prepared for business hours. You will assist with returns, refunds, and cash drops, provide change to registers, and contribute to a distinctive customer experience by greeting customers and offering product help.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.
• Maintains accurate store operations, pricing changes, inventory counts, and compliance with policies and procedures.

Skills

Leadership experience

Customer service

Store operations

Communication skills

English fluency

Job description

Walgreens Co. in Newport News, VA is seeking a Store Associate to operate the store when management is not present.

You will open/close the store, manage cash, and ensure the floor and stock room are prepared for business hours. You will assist with returns, refunds, and cash drops, provide change to registers, and contribute to a distinctive customer experience by greeting customers and offering product help.