Shift Lead: Customer Experience & Store Ops

Walgreens; Murfreesboro (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Murfreesboro, TN seeks a capable team member to open and close the store when management is not present, handling systems and cash with care. You will welcome customers, process returns and refunds, and support stockroom and pricing accuracy to ensure a smooth day.

Candidates should have at least one year in a leadership or key holder role, be fluent in English, and comply with store policies. This job emphasizes service excellence and reliable operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Engages customers and patients, resolves issues, and delivers a distinctive Walgreens customer experience.
• Maintains store systems, registers, pricing, and stockroom organization; assists with backdoor deliveries and vendor orders.

Skills

Leadership

Customer Service

English Proficiency

Tools

Cash Handling

Point-of-Sale Systems

Inventory Management

Job description

Walgreens in Murfreesboro, TN seeks a capable team member to open and close the store when management is not present, handling systems and cash with care. You will welcome customers, process returns and refunds, and support stockroom and pricing accuracy to ensure a smooth day.

Candidates should have at least one year in a leadership or key holder role, be fluent in English, and comply with store policies. This job emphasizes service excellence and reliable operations.