Shift Lead: Customer Experience & Store Operations

Walgreens; Madisonville (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to support store operations in Madisonville, TN. Responsibilities include opening/closing the store when management is not present, handling cash and transactions, assisting customers, and maintaining displays and inventory.

The role emphasizes delivering a distinctive customer experience, collaborating with team members, and following policies for regulated products. Pharmacy window support and compliance guidance are part of duties.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and handle required systems start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change to registers.
• Provide an excellent customer experience and assist customers with products and services.
• Assist with inventory, pricing, displays, and basic housekeeping of the store.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state laws on regulated products.

Skills

Leadership experience

Supervisory experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking team members to support store operations in Madisonville, TN. Responsibilities include opening/closing the store when management is not present, handling cash and transactions, assisting customers, and maintaining displays and inventory.

The role emphasizes delivering a distinctive customer experience, collaborating with team members, and following policies for regulated products. Pharmacy window support and compliance guidance are part of duties.