Shift Lead: Customer Experience & Store Ops

Paycom - ATS; Madison (WI); On-site; USD 29,000 - 41,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Voluntary benefits

Paid Time Off

401(k) with employer match

Employee discount

Wellness coupons

Bike-to-work reimbursement

Job summary

Willy Street Co-op in Madison, WI is seeking a Lead on Duty (LoD) to support store operations and guest experience during morning shifts. This hourly, part-time role emphasizes leadership, service, and safety while reporting shift issues to management.

You will collaborate with coworkers to deliver friendly service, maintain displays, and ensure policy adherence while keeping the store secure and well organized for customers throughout the shift.

Qualifications

• Great organization and team management skills.
• Outstanding customer service abilities.
• Willingness to learn and take on new responsibilities.
• Regular, predictable attendance.
• Able to work in a fast-paced environment.

Responsibilities

• Ensure that the store opens and closes on time.
• Maintain floor presence to provide friendly customer service and answer questions.
• Ensure displays are stocked, faced and rotated for freshness.
• Observe department status and report discrepancies to management.
• Monitor staff and provide guidance as needed.
• Ensure coverage during staffing gaps and coordinate breaks.
• Inform Logistics of inaccurate shelf labels or related concerns.
• Oversee staff adherence to safety procedures and company policies.
• Keep the store clean and orderly during shifts; address hazards immediately.
• Maintain an authoritative presence and deter theft or misconduct.
• Follow closing procedures and secure the store at night.
• Handle emergencies per established procedures and assist customers as needed.
• Greet and assist customers; treat people fairly and with respect.
• Know product locations to help customers find items quickly.
• Participate in training and meetings; maintain a positive, collaborative attitude.
• Answer phones as necessary; perform other duties as assigned by a Supervisor.

Skills

Team management

Customer service

Organization

Communication

Job description

Willy Street Co-op in Madison, WI is seeking a Lead on Duty (LoD) to support store operations and guest experience during morning shifts. This hourly, part-time role emphasizes leadership, service, and safety while reporting shift issues to management.

You will collaborate with coworkers to deliver friendly service, maintain displays, and ensure policy adherence while keeping the store secure and well organized for customers throughout the shift.