Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Louisville (KY); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. in Louisville, KY is seeking a store operations associate who can open and close the store in the absence of management, manage cash and inventory, and ensure the floor and stock room are ready for the business day.

You will engage customers, handle returns and refunds, assist with vendor deliveries, pricing, and store systems to support a great shopping experience. As a frontline team member, you will model outstanding customer service, greet customers, resolve issues, and help

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to cash registers.
• Engages customers and patients, offering assistance and ensuring a positive experience.
• Models customer service best practices and maintains store systems and pricing accuracy.
• Registers sales, reviews pricing and scanning errors, and handles order approvals when needed.
• Assist with inventory, displays, backroom organization, and basic maintenance.

Skills

Leadership

Retail key holder

POS systems

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Louisville, KY is seeking a store operations associate who can open and close the store in the absence of management, manage cash and inventory, and ensure the floor and stock room are ready for the business day.

You will engage customers, handle returns and refunds, assist with vendor deliveries, pricing, and store systems to support a great shopping experience. As a frontline team member, you will model outstanding customer service, greet customers, resolve issues, and help