Shift Lead: Store Operations & Customer Experience

Walgreens; Dearborn (MI); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Dearborn is seeking a store team member to manage opening/closing duties when management is unavailable, including cash handling, backdoor deliveries, and ensuring the floor and stockroom readiness. You will assist customers, process returns and refunds, and maintain accurate pricing and inventory.

The role emphasizes leadership, reliability, and excellent service. Qualified candidates should have at least one year of supervisory experience, fluent English, and preferably retail or

Qualifications

• One year of leadership or supervisory experience.
• Fluent in reading, writing, and speaking English.
• Experience in retail or customer service preferred.
• Willingness to handle cash and operate registers.
• Ability to work without direct supervision when needed.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and day-start systems setup.
• Completes returns, voids, refunds, and cash drops; provides change as requested.
• Delivers a distinctive customer experience and assists shoppers.
• Holds store keys and supports vendor deliveries through backdoor opening.
• Registers sales, tracks price changes, and ensures proper signage and pricing compliance.
• Maintains inventory accuracy across departments and stockroom.
• Supports displays, resets, and shelf replenishment; collaborates with management.
• Assists with bookkeeping activities and cleanliness of the store.

Skills

Leadership experience

Customer service

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Dearborn is seeking a store team member to manage opening/closing duties when management is unavailable, including cash handling, backdoor deliveries, and ensuring the floor and stockroom readiness. You will assist customers, process returns and refunds, and maintain accurate pricing and inventory.

The role emphasizes leadership, reliability, and excellent service. Qualified candidates should have at least one year of supervisory experience, fluent English, and preferably retail or