Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Knoxville (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Knoxville is seeking a store operations associate who can open and close the store in the absence of management, handle cash and pricing duties, and ensure a welcoming customer experience. You will assist with inventory, displays, and vendor deliveries while upholding policy compliance.

The role requires prior supervisory or key holder experience and fluency in English. An equal opportunity employer, Walgreens emphasizes service quality and teamwork in a fast-paced retail

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Open and close store in manager's absence; ensure readiness and cash handling.
• Handle returns, refunds, cash drops, and provide change.
• Deliver distinctive customer experience and assist customers.
• Manage inventory, pricing, and displays; price changes per policy.
• Assist with vendor deliveries and backroom ordering.
• Maintain store cleanliness and maintenance requests.
• Bag checks and compliance with policies.

Skills

Leadership

Customer service

Cash handling

Inventory control

Communication

Tools

Cash register

POS systems

Job description

Walgreens Co. in Knoxville is seeking a store operations associate who can open and close the store in the absence of management, handle cash and pricing duties, and ensure a welcoming customer experience. You will assist with inventory, displays, and vendor deliveries while upholding policy compliance.

The role requires prior supervisory or key holder experience and fluency in English. An equal opportunity employer, Walgreens emphasizes service quality and teamwork in a fast-paced retail