Shift Lead: Customer Experience & Store Operations

Walgreens Co.; North Mankato (MN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store associate to open and close the store in the absence of management, handle cash and pricing duties, and ensure a welcoming customer experience.

The role involves assisting customers, maintaining display standards, and supporting backroom operations in a fast-paced retail environment. You will help with stock, pricing, and daily store procedures while upholding store policies and regulatory requirements.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes store in absence of management, handling required systems start-ups and cash.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and helps with products and services, resolving issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver exceptional service.
• Manages store keys, price changes, and basic department pricing with proper signage.
• Maintains inventory accuracy and assists with displays, stock rotation, and backroom organization.
• Supports bookkeeping tasks and assists with vendor deliveries and backroom processes.

Skills

Leadership

English proficiency

Job description

Walgreens Co. is seeking a store associate to open and close the store in the absence of management, handle cash and pricing duties, and ensure a welcoming customer experience.

The role involves assisting customers, maintaining display standards, and supporting backroom operations in a fast-paced retail environment. You will help with stock, pricing, and daily store procedures while upholding store policies and regulatory requirements.