Shift Lead – Customer Experience & Store Ops

Walgreens; Kirkland (WA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Kirkland is seeking a capable team member to help run the store in the absence of management. You will handle opening/closing tasks, cash handling, and various back-office duties while delivering a distinctive Walgreens customer experience.

You will engage customers, assist with products and services, and coach staff on service excellence. The role includes inventory checks, pricing tasks, and basic bookkeeping as needed to support daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and system start-ups.
• Complete product returns, order voids, customer refunds, cash drops, and provide change.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet and assist with products and services, resolve issues for a positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Hold store keys to open/close without management, assist with vendor deliveries through backdoor.
• Register sales, track scanning errors and price verifications, handle voids and pricing adjustments.
• Review order exceptions and assist with reverse logistics and returns.

Skills

Leadership experience

Fluent English

Customer service

Tools

POS system knowledge

Job description

Walgreens in Kirkland is seeking a capable team member to help run the store in the absence of management. You will handle opening/closing tasks, cash handling, and various back-office duties while delivering a distinctive Walgreens customer experience.

You will engage customers, assist with products and services, and coach staff on service excellence. The role includes inventory checks, pricing tasks, and basic bookkeeping as needed to support daily operations.