Shift Lead: Customer Experience & Store Ops

Walgreens; Highland (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to support store operations and customer experience in Highland, IN. You will help manage openings and closings, handle cash and returns, and assist with inventory, pricing, and displays.

The role emphasizes delivering delightful customer service, coaching other staff, and maintaining store standards. A demonstrated leadership background and English proficiency are required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves issues to ensure a positive customer experience.
• Maintains accurate inventory counts and pricing signage.
• Assists with bookkeeping, cash reports, and general store maintenance.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens is seeking a capable team member to support store operations and customer experience in Highland, IN. You will help manage openings and closings, handle cash and returns, and assist with inventory, pricing, and displays.

The role emphasizes delivering delightful customer service, coaching other staff, and maintaining store standards. A demonstrated leadership background and English proficiency are required.